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CUSTOMER STORY

Lafourche Parish Public Library

Lafourche Parish Public Library in Thibodaux, LA is one of the recipients of the 2017 Grow Your NoveList Usage Grant.

Goals

As a recipient of the grant, LPPL decided to create training and programming for both staff and patrons that focused on the accessibility and use of NoveList in the library, at home, or on-the-go.

  1. Ensure staff are trained in both using NoveList and demonstrating it to readers.
  2. Hold three Book a Trip! Events at three different library locations.

What they did

To kick off the project and get staff at each branch ready for the Book a Trip! events, Public Relations Librarian Lauren Bordelon and Technical Services Librarian Helen Brunet conducted training sessions at all three main libraries and six satellite locations on NoveList Select and NoveList Plus. Helen primarily focused on the technical aspects of using NoveList, while Lauren concentrated on customer service, readers’ advisory, and securing repeat visitors to the library. 

Passport
Book a Trip! passport

Passport
Book a Trip! passport

The next step was holding the Book a Trip! events. Taking place on three Saturdays at the three main library locations, each event lasted three hours. Patrons who participated were given a passport which allowed them to visit other “countries” representing different genres. Every visit to a new country earned a stamp in the passport by the staff member manning that country’s table. While on their genre-trotting adventure, readers visited tables like Romance, decorated in red with candles and soft music playing, and Paranormal, complete with spooky pictures and a toy Voodoo Doll. They also learned about new and popular titles in each genre, and were given a quick tutorial of how to use NoveList to find read-alikes based on topic, genre, tone, and appeal. Each of the three events saw patrons take home a book they found using NoveList. 


 

The outcomes

Overall, the entire program was a success in terms of event participation. No other programming was offered on the days of the events, so attendance was based on two factors: those who came attended specifically for Book A Trip, and those who attended were in the library looking for materials. Additionally, the library saw large uptick in NoveList usage that indicates that patrons are leaving the library and using RA services they learned at home. It was an opportunity for patrons to get one-on-one help and guidance for using NoveList that could easily be translated to using it at home.

LPPL intends to continue this project at the three main libraries, but more importantly, LPPL plans to host this program at the smaller satellite branches. When training was given to staff, satellite branch librarians and managers were in attendance. These staff expressed a hope that this program would come to their branches. Hosting this program in the satellite branches during the week will boost attendance in library programming, as well as boost NoveList usage as it will be exposed to a wider audience of library users.