May 20, 2019
In 2012 we rolled out our LibraryAware product to help you engage with your patrons through print, email, and social media channels. Shortly after that, we began to offer the live chat feature to provide live (and human!) support to users in the moment of need.
LibraryAware is different than the rest of the NoveList product family: with all the functionality and the many things you can do, naturally questions come up. This is what makes chat support an excellent fit for LibraryAware.
With chat support, we can help you in the moment, getting you the answer you need right away! We also appreciate how busy you are and know the convenience chat affords, especially for those of you with shared workspaces and who are often working in the product on a varied shift. We know many of you feel like Amanda Miller from Marvin Memorial Library who recently shared with us, “Thank you for always having a team member available to give me guidance. It's great to know I have you fine folks behind the scenes when I need you!” Not only are we there for you, our support team can step in when needed. Seamless screen sharing allows us to see what you’re working on and help you get your project done when you’re working on it.
We are thrilled to offer this service and even happier that you find it so helpful. Martha Sullivan of Ramapo Catskill Library System wrote in “[a]s always, LibraryAware chat help is one of the best customer service experiences ever!” Currently, our chat support is available weekdays from 9 am to 6 pm Eastern Time. Please don’t hesitate to reach out, and you are also always welcome to email us at firstname.lastname@example.org.
Bradley Cox is the Technical Support Manager for NoveList.